Privacy Policy

Last updated: May 2025

Welcome to Bulk in Bag. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By using our website and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

  • Account Registration: name, email address, password, phone number, shipping & billing address
  • Order Information: products ordered, payment details (card type, last four digits, billing address)
  • Customer Service: correspondence you send us (e.g., chat transcripts, support emails)

1.2 Automatically Collected Information

  • Device & Usage Data: IP address, browser type & version, operating system, pages visited, referral source, date/time stamps
  • Cookies & Tracking: small data files and web beacons that remember your preferences, shopping cart contents, and help us measure site performance

1.3 Third-Party Sources

  • Social Login: If you choose to log in via Facebook, Google, or another provider, we receive basic profile info (name, email) from that provider.
  • Marketing & Analytics Partners: demographic and interest data to help us show you more relevant products and promotions.

2. How We Use Your Information

  • Order Fulfillment: process payments, ship your orders, send order confirmations & updates
  • Account Management: enable you to create, manage, and access your account
  • Customer Support: respond to inquiries, troubleshoot issues, and improve our Services
  • Marketing & Promotions: send newsletters, special offers, and product recommendations (you can opt out at any time)
  • Site Improvement: analyze site traffic, usage patterns, and customer feedback to optimize your experience
  • Legal Compliance: comply with legal obligations, prevent fraud, and protect our rights

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your login and cart contents
  • Analyze site performance and user behavior (via Google Analytics, Facebook Pixel, etc.)
  • Deliver targeted advertising on third-party sites

Most browsers let you disable or delete cookies in your settings, but this may affect your ability to use certain features of our site.

4. Sharing Your Information

We will never sell your personal data. We may share information with:

  • Service Providers: payment processors, shipping carriers, customer support platforms, marketing partners
  • Business Partners: select brands for co-promotions (with your consent)
  • Legal Authorities: when required by law, to protect our rights, or to comply with a judicial proceeding
  • Corporate Transactions: in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations

5. Data Security

We implement industry-standard measures to protect your data, including:

  • SSL encryption for data in transit
  • PCI-DSS compliance for payment processing
  • Firewalls, intrusion detection, and secure servers for data at rest

While we strive to safeguard your information, no system is completely foolproof. If you suspect unauthorized use of your account, please contact us immediately.

6. International Data Transfers

Bulk in Bag is based in the United States. If you’re located outside the U.S., your personal data may be transferred to, stored, and processed in the U.S. or other countries. We ensure appropriate safeguards are in place to comply with applicable data protection laws.

7. Children’s Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal data, please contact us so we can delete it.

8. Your Rights & Choices

  • Access & Correction: log in to your account to review and update your personal information
  • Marketing Opt-Out: click “unsubscribe” in any marketing email or adjust your preferences in your account settings
  • Cookie Controls: manage cookie settings in your browser
  • Data Deletion: request deletion of your account and personal data by emailing support@bulkinbag.com
  • Data Portability & Restriction: where required by law, you may request a copy of your data or limit its processing

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date above will reflect the date of the most recent revision. Continued use of our Services after changes are posted constitutes your acceptance of the new terms.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:

Thank you for trusting Bulk in Bag with your personal information. We’re committed to keeping it safe and secure.