Refund & Return Policy

Last updated: May 2025

At Bulk in Bag, we want you to love every purchase. If for any reason you’re not completely satisfied, our Refund & Return Policy makes it simple to get your money back or exchange your items.

1. How to Initiate a Return

  1. Eligibility Window
    • You have 30 days from the date of delivery to request a return on most items.
    • Holiday or special-edition products may have different windows, which will be noted on the product page.
  2. Start Your Return
    • Log in to your Bulk in Bag account and navigate to My Orders.
    • Select the order and click Request Return.
    • Choose whether you’d like a refund or an exchange, then follow the on-screen steps to generate your prepaid return label.
  3. Pack & Ship
    • Repack the item in its original packaging (if possible), include all tags, manuals, and accessories, and affix the return label.
    • Drop off at the carrier location indicated on the label.

2. Return Conditions

  • Accepted
    • Unused, unwashed items in like-new condition
    • All original tags, labels, and packaging intact
  • Not Accepted
    • Items marked Final Sale
    • Perishable or hygiene items (e.g., opened baby bottles, cosmetics)
    • Products missing original packaging or accessories

If you’re unsure whether your item qualifies, contact our support team before shipping it back.

3. Refunds & Exchanges

  • Refunds
    • Once we receive and inspect your return (typically within 5–7 business days), we’ll issue a refund to your original payment method.
    • You’ll receive an email notification when your refund is processed.
  • Exchanges
    • If you chose an exchange, we’ll ship your replacement item as soon as the returned product has arrived and passed inspection.
    • If your replacement is out of stock, you’ll be issued a store credit for the full amount.

4. Return Shipping Costs

  • Defective or Incorrect Items: We cover all return shipping costs.
  • Other Returns: A flat return shipping fee of $4.99 will be deducted from your refund.

5. Late or Missing Refunds

  • Check Your Bank: Refunds can take 3–5 business days to appear.
  • Still No Refund? Email us at support@bulkinbag.com with your order number and we’ll investigate.

6. Contact Us

Questions about your return or refund? We’re here to help!

Thank you for shopping with Bulk in Bag. We appreciate your business and strive to make every return as easy as your purchase!